Privacy policy

 

Last updated: 01.001.2026

This Privacy Policy describes how GIAGIA (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from giagia.co (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Legal bases for processing

We process your personal data under the following legal grounds:

  • To perform our contract with you (e.g., to process and deliver your order).

  • To comply with legal obligations (e.g., bookkeeping and tax).

  • For our legitimate interests (e.g., to prevent fraud, improve our services, and personalize your experience).

  • Where you have given consent (e.g., for marketing emails).

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

  • Account information including your username, password, security questions.

  • Shopping information including the items you view, put in your cart or add to your wishlist.

  • Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels and similar technologies ("Cookies").

Information We Obtain from Third Parties

We may obtain information about you from third parties such as:

  • Companies who support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information to process your orders.

  • Third-party tracking technologies used when you interact with our Site or communications.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

GIAGIA is the data controller of your personal data. Shopify acts as our data processor, providing hosting, analytics, and ecommerce platform services.

How We Use Your Personal Information

  • Providing Products and Services

  • Marketing and Advertising

  • Security and Fraud Prevention

  • Communicating with you

Cookies

We use Cookies to power and improve our Site and Services. For Shopify-related cookies, see:
https://www.shopify.com/legal/cookies

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors and service providers

  • Business and marketing partners

  • Affiliates

  • Legal authorities where required

We do not use or disclose sensitive personal information to infer characteristics about you.

User Generated Content

Any user-generated content you submit may be publicly accessible. We are not responsible for how others use this information.

Third Party Websites and Links

We are not responsible for the privacy practices of third-party websites linked from our Site.

Security and Retention of Your Information

We retain order information for at least 5 years to comply with Norwegian accounting and tax laws. Other data is retained only as long as necessary.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Access

  • Deletion

  • Correction

  • Portability

  • Restriction of processing

  • Withdrawal of consent

  • Appeal

You can exercise these rights by contacting us.

Complaints

If you are in Norway, you may lodge a complaint with Datatilsynet (www.datatilsynet.no).

International Users

Your data may be processed outside your country of residence, including the United States, using legally approved safeguards.

Contact

Should you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

customersupport@giagia.co